1. Overview
At Epicwave Technologies, we are committed to client satisfaction. This policy outlines the terms and conditions under which refunds and cancellations are handled for our services.
2. Project-Based Services
2.1 Before Project Commencement
If a project is cancelled before any work has commenced, a full refund of any advance payment will be issued within 7 business days, minus any applicable bank or payment gateway charges.
2.2 After Project Commencement
Once project work has commenced, the following applies:
- Any milestone payments for completed work are non-refundable
- If the project is cancelled mid-way, you will be billed for the proportion of work completed
- Any overpayment beyond work completed will be refunded within 14 business days
2.3 After Project Delivery
Once a project has been delivered and signed off (or is live), payments are non-refundable. If issues arise post-delivery, they will be addressed through our support and warranty process.
3. Monthly Retainer Services (SEO, Social Media, etc.)
- Monthly retainer services can be cancelled with 30 days' written notice
- Payments for the current billing period are non-refundable
- Any unused days beyond the 30-day notice period will be refunded on a pro-rata basis
4. Software / ERP Products (EpiCare, EvoHR, etc.)
- Implementation fees are non-refundable once setup has commenced
- Annual licence fees are non-refundable after the first 14 days
- Monthly subscription fees are non-refundable for the current billing month
5. Dispute Resolution
If you believe you are entitled to a refund not covered by the above, please contact us at info@epicwave.tech with a detailed explanation. We review all disputes fairly and aim to resolve them within 10 business days.
6. How Refunds Are Processed
Approved refunds are processed to the original payment method within 7–14 business days. Bank transfer charges, if any, are borne by the client.
7. Contact
For refund-related queries, email info@epicwave.tech with your project reference number.